We want you to be completely satisfied with your snacks and noodles. If your purchase does not meet your expectations, please review our return guidelines below.
- Returns for Non-Perishable Items: You may return unopened, shelf-stable, and non-perishable snack items within 7 days of delivery. To be eligible for a return, the item must be in its original, factory-sealed packaging, and you must provide a valid proof of purchase, such as your order number.
- Perishable and Opened Products: Due to food safety and hygiene regulations, we cannot accept returns for opened snack items, or perishable goods that have been delivered in good condition. If the item has been opened or consumed, it is not eligible for a refund or exchange.
- Damaged or Incorrect Orders: If you receive a damaged, spoiled, or incorrect item, please notify us within 48 hours of delivery. We require you to submit clear photographic evidence of the damaged product and the packaging. Upon verification, we will provide a prepaid return label (if necessary) and immediately initiate a replacement or a full refund.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be automatically applied to your original method of payment. Please note that banks may require 5-10 business days to reflect this transaction in your statement.
- Shipping Costs: Shipping costs for returns are non-refundable unless the return is a result of our error (e.g., you received an incorrect or damaged item). If you are shipping an item over a certain value, we recommend using a trackable shipping service.